Job Description

Position Summary

Helpful Hardware Company is seeking a detail-oriented and customer-focused Accounts Receivable Specialist. This role is primarily responsible for cash applications, collections, accounts receivable for email management, and customer account support. Experience with Epicor ERP is a plus.

Key Responsibilities

Cash Applications (Primary Responsibility)

• Accurately apply customer payments including ACH, wire transfers, lockbox, credit cards, and checks.

• Research and resolve unapplied cash, short pays, deductions, and payment discrepancies.

• Reconcile customer accounts and maintain accurate balances.

Collections & Accounts Receivable

• Monitor aging reports and proactively follow up on past-due accounts.

• Conduct collection calls and email correspondence to collect outstanding balances.

• Send out statements on the 25th day of each month (email/print) to customers.

AR Email Management

• Manage the Accounts Receivable shared mailbox.

• Respond promptly to inquiries related to invoices, statements, payments, and account balances.

• Coordinate with internal departments to ensure timely resolution of customer requests.

Customer Service & Issue Resolution

• Investigate billing disputes and customer concerns.

• Work with Store managers to resolve issues impacting payment.

• Maintain strong customer relationships while supporting company collection goals.

• Ad hoc reporting as needed.

Qualifications

• 2+ years of Accounts Receivable experience.

• Strong cash application experience in a high-volume environment (required).

• Collections experience and customer account management skills.

• Proficiency with Microsoft Excel and Microsoft Office.

• Excellent written and verbal communication skills.

• Epicor ERP experience preferred.

Benefits

• Paid time off
• 401(k) matching

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